SPOC - Single Point Of Contact
SPOC
Single point of contact
THE S3K Single Point of Contact was created with the aim of providing a single point of contact to receive, track and manage all support requests from our customers.
Service available:
Monday-Friday, 9 a.m.-6 p.m., with the option to request a
24-hour service.
Among the services we offer are:
Our expert services are divided into:
Areas of application expertise
- 4buyer
- Microsoft SQL Server
- Oracle SQL
- Sviluppo Web
- Monitoraggio flussi (QlikView, Oracle)
- Sistemi Domino
- Pcube (Intime)
Threat Intelligence
- Workstation management (Windows systems)
- Office 365
- Server system management (Active Directory, Print Server and client management, etc.)
- Domino Notes
Oversees the following portals
- ManageEngine
- ServiceNow
- Remedy
- Jira Service desk
Telephone and mailbox
Telephone number with the option to configure a dedicated queue and a specific manned mailbox.
Trouble Ticketing Portal
(ManageEngine SDP) with a dedicated email address and the option to request full-access mode.
